A Guide to Creating Personalized Digital Services in Insurance
Learn how to leverage the power of AI and Advanced Analytics to manage changing customer expectations – and thrive in the digital age.
Why Quantexa
Improve your Combined Ratio
Deliver a contextual 360° view of every party and risk, helping you uncover hidden behavioural connections that accelerates data modernization.
Turn insight into action that uncovers distribution opportunities, automates underwriting & claims assessment and deepens customer relationships .
Drive profitable growth by improving quote-to-bind conversion up to 50%, whilst reducing loss & expense ratios by up to 3%.
Improve loss ratios
Automate risk-segmentation decisioning to stop leakage, prevent fraud and deliver indemnity savings—improving loss ratios by 1–3%.
Increase customer value
Boost account density accuracy by up to 60% and sales efficiency by up to 90%, while improving retention and reducing churn by identifying at‑risk customers earlier.
Power touchless-processing
Deliver trusted straight-through claims and low-touch underwriting through a holistic view of customer segmentation, risk propensity, fraud, and recoveries.
Identify hidden threats
Proactive 360-degree monitoring of the portfolio to prevent fraud, reduce ESG exposure and strengthen automated KYC, sanctions and supply-chain defences.
Where we help
Enable Hyper-personalized Distribution
Build a 360 view of customer and producer to identify new markets to enter, uncover cross-sell opportunities faster and distribute smarter in omni-channel environments.
Accelerate Underwriting & Intake
Unify historical insights against submissions to assess them faster against risk appetite & pre-underwrite new customers with lower friction to maximize intake capacity.
Simplify Claims & Servicing
Streamline claims through a connected 360 view of parties, improving claim segmentation and customer experience while reducing leakage, litigation and subrogation risk.
Optimize Portfolio Risk Assessment
Deliver a holistic view of the portfolio to increase the speed & accuracy of perpetual underwriting & improve portfolio risk assessment across all lines of business.
Stop Fraud and Financial Crime
Increase the sophistication of your threat defenses through a unified view of risk with enhanced contextual fraud detection & robust financial crime investigation solutions.
AI-Powered Decisioning
Purpose-built AI for insurance decisioning
Purpose-built for insurance, our platform is designed to integrate with existing workflows and deliver faster time-to-value across the organization.
3%
loss ratio improvement
75%
of underwriting work automated pre-submission receipt.
$200m
increase in cross-sell income per annum.
30%
improvement in accuracy of single customer/broker/channel performance view.
70%
reduction in false positives, enhancing STP and NPS scores.
QUICK START GUIDE
An insurers guide to generate profitable growth with Decision Intelligence
Discover
How the complex insurance landscape and poor-quality data is affecting growth
The new opportunities and proven strategies for growth
Ways that contextual data, analytics, and AI accelerate profitable growth and improve customer experiences
A framework for decision intelligence success to achieve measurable results
Reimagine Value
GROW
Grow premium income by over 1%
Create a unified, automated view of every policyholder, application and first party across all products, brands and regions. Identify churn risks, deliver personalized cross-sell offers and optimize customer experience at every stage of the lifecycle.
OPTIMIZE
Reduce data complexity by over 20%
Eliminate data silos and build a trusted, connected view across internal and external sources. Resolve incomplete or low-quality data in real time to reveal accurate relationships and hierarchies — powering multiple use cases across the enterprise.
Impact
Delivering value where it matters
50%Improvement in quotability and conversion
70%Improvement in fraud impact
30xFaster customer profiling and risk assessment across underwriting
80%Reduction in complex case handling
Resources
Latest from Quantexa
FAQs
We’ve got a CRM. Can we go beyond that to drive real underwriting and distribution decisions?
Yes — and you should. CRMs are great for engagement, but they weren’t built for insurance decisioning. Quantexa adds the intelligence layer that turns your CRM into a growth engine for underwriting and distribution.
We have good access to data. Is there a better way we can join it together to get a full view of customers and producers?
Definitely. Access isn’t the issue. Fragmentation is. We unify your data using real-time entity resolution and graph analytics to give you a connected, contextual view across your business.
How do we scale decisioning across lines of business while staying compliant and agile?
You start with a unified foundation. Our decisioning framework adapts to different products and jurisdictions, while keeping logic consistent and auditable. Smart decisions, everywhere.
How can we surface cross-sell opportunities without overwhelming our teams with manual analysis?
You automate the insight. Quantexa reveals whitespace and product density opportunities using graph analytics — no spreadsheets, no guesswork, just timely, targeted growth.
What’s the fastest way to modernize our underwriting without ripping out legacy infrastructure?
Layer intelligence on top. We plug into your existing systems and accelerate triage, risk selection and decisioning with AI — no disruption, just better outcomes.
How do we ensure our transformation efforts deliver measurable business outcomes?
Make every decision count. With Quantexa, you’ll see the metrics move: faster time-to-quote, higher product density, better loss ratios and stronger channel performance.
How can Quantexa help my insurance company drive profitable growth?
Quantexa connects siloed data to create a contextual 360° view of customers, households, and businesses. This enables insurers to identify cross-sell and upsell opportunities, personalize offerings, and improve customer retention.
How does Quantexa help me improve underwriting accuracy?
By uncovering hidden relationships and networks, Quantexa enhances risk assessment beyond traditional data. This allows for dynamic risk scoring, competitive pricing for low-risk customers, and reduced exposure to high-risk entities.
How does Quantexa improve fraud and leakage controls in my insurance business?
Quantexa uses AI and graph analytics to detect hidden fraud patterns, assess claims in context, and reduce leakage through automated anomaly detection. This strengthens controls while speeding up genuine claims.
What operational benefits does Quantexa deliver for insurers?
Quantexa unifies data across underwriting, claims, and distribution, creating a single source of truth. Combined with AI-driven automation, this reduces manual effort and improves efficiency across the enterprise.
